How does AI Voice Assistant revolutionize customer service for SMEs??
In today’s ever so active world, customers ask for tailored attentiveness and effort from the businesses they favour. Sizeable businesses can easily afford in-house or customer care teams. Conversely, small and medium-sized enterprises (SMEs) are left with no other option other than to seek innovative ways to improve their customer service experience. As the axiom goes, to keep a customer demands as much skill as to win one.
What has proved to be a game changer in the way small and medium sized enterprises (SMEs) execute their customer interaction is the emergence of prudent tools like AI voice assistants and smart assistants.
The Development of AI Voice Assistants and Smart Assistants
The ball was set rolling in 1966 when the world’s first ever chatbot was released. It was called ELIZA. A relatively straightforward decision tree clubbed with pre-written responses to communicate with users formed the basis of this chatbot. It was created to enact the role of a therapist by putting forward open-ended questions and reacting with follow-ups.
The success of ELIZA set in motion the usage of AI chatbots as phone support devices which were created in such a way that it enabled callers to determine who they wished to communicate with. These rudimentary voice recognition systems gave rise to the creation of far more enhanced voice speech recognition systems in the years that followed.
In 1995 ALICE (Artificial Linguistic Internet Computer Entity) was developed. This disclosed to the world what modern AI chatbots will evolve into in the future. ALICE was the first chatbot of its kind to use everyday language discourses aided by the application of artificial intelligence markup language (AIML). This was particularly effective in providing much more apt answers.
The integration of artificial intelligence (AI) and machine learning into voice assistants propelled by the internet's growth comprehensively changed plain chatbots into virtual companions. AI chatbots are capable of performing tasks, delivering information, and having conversations with users.
Use Of AI Voice Assistants in Customer Service
Small and medium-sized enterprises (SMEs) are making use of these technologies to organize operations and improve communication with customers. Demand for voice-oriented customer service solutions is on the ascendency. Nearly 73 percent of the consumers are in favour of AI voice assistants while communicating with businesses.
According to new predictions, nearly 95 per cent of customer communications will be taken care of by AI sans human interference by the year 2025. In addition, according to current predictions nearly 95 percent of customer communications is going to be taken care off by AI replacing human interference by 2025. This further proves the requirement of a voice strategy to make the most of this burgeoning demand for AI voice assistants.
The Role Played by AI In Improving Voice Assistants
Artificial intelligence has a significant role to play in improving the potential of voice assistants. This equips them to come up with more natural and tailored customer experiences. Read on to understand the various ways in which AI is radically changing voice assistants.
Better Reliability
AI algorithms seamlessly improve speech recognition models. This helps AI voice assistants to comprehend spoken queries and instructions with much more accuracy. Natural language processing (NLP) techniques improve their capability to fathom the intricacies of human speech. This gives rise to far more purposeful communication.
Improved Interpretation and Perception
With the use of improved AI models, voice assistants can understand the context of interactions, figure out user intentions, and even detect emotional cues. This potential allows them to be more empathetic and make contextually germane responses. This further improves the overall customer experience.
Constant Learning and Forecast
The use of machine learning algorithms to examine past communication and user responses enables smart assistants to learn and develop as time passes. By foreseeing user liking and knowing their needs in advance smart assistants become more capable of delivering customized assistance.
Support In Different Languages
AI voice assistants are capable of understanding and responding to queries in different languages. This way, they can serve varied customer bases and expand the footprints of SMEs far and wide.
How AI Voice Assistants Help SMEs With Customer Service
If studies are anything to go by, it is estimated that 50 percent of customers like conversing with AI voice assistants when it comes to customer care. Besides, businesses with top-notch smart assistants account for over 70 percent more customer exchanges and responses.
If you are not convinced by these stats, read on to discover three more ways in which smart assistants can help SMEs.
Organize Customer Queries
AI voice assistants are perfectly capable of automating usual customer inquiries. These may include updates on order statuses or fetching account information. This leads to considerable reduction in waiting duration and promotes all round operational efficiency. SMEs can deliver quick responses around the clock and thereby galvanize customer satisfaction and loyalty by attending to customers prudently.
Far Better Customer Experience
AI voice assistants make use of data analytics to provide tailored suggestions and replies taking into account aptitude of individuals and past communication. The personalized communication promotes stronger connections with customers and improves brand loyalty.
Round The Clock Support
AI voice assistants are capable of providing continuous customer support to assist SMEs deal with customer enquiries and problems at any of the day or night as they don’t require vacation time or sleep. This round the clock support improves customer satisfaction and makes sure of immediate resolution which further enhances the customer experience.
It is as clear as daylight that AI voice assistants and smart assistants are revolutionizing customer service for SMEs. This brings to the table unparalleled convenience, efficiency and customization ushering in a timely and tailored customer care experience. Considering the overwhelming bearing AI has on our digital world, SMEs can’t afford to miss out on the invaluable perks of this groundbreaking technology.
