How AI Voice Assistants Can Transform Healthcare By Reorganizing Doctor-Patient Interaction?
AI virtual assistants are becoming more and more popular these days. They are playing an active role in our day to day lives. With the aid of learning algorithms and natural language processing, they manage to reshape our everyday activities by providing support or carrying out tasks. Virtual assistants that are based on voice have proved to be a game changer and has created a great impact in a very short time.
There are many factors that drive their burgeoning popularity. AI voice assistants manage to deliver a natural human-machine interaction. This enables people of all age groups and various degree of technological capabilities to access information with relative ease. Furthermore, AI voice assistants facilitate direct conversations using language interfaces. This enhances the perception of the user significantly as the interaction becomes more human.
The ramifications of AI voice assistants on day-to-day activities are an open secret. However, what will be effect of assimilating this technology in the healthcare system? Let us delve into the benefits that AI voice assistants offer the field of healthcare.
AI Voice Assistants in Healthcare
The problem of sustainability that the health system has been battling against is well documented. The dearth of health professionals and their huge workload, high costs, and the ageing of the population are the major contribution factors for this challenge. The healthcare sector is nowadays focussing on elevating process effectiveness and enhancing patient engagement to bring down care costs and foster improved health outcomes. To make this happen, the services are being digitised on a large scale.
AI voice assistants are capable of transforming the correspondence between healthcare providers and patients. In addition, AI in healthcare can totally alter the way in which care is delivered. The assimilation of them into the care procedure enables the healthcare industry to deliver experiences for patients that are straightforward, amiable, and more personal. The patients will get the satisfaction of feeling more accompanied and included in the whole procedure.
AI voice assistants are not developed as a substitute for human interaction. They are just tools for fulfilling the patients’ increasing expectations from digital experiences and to make the work of clinicians easier, quicker, and effective. For AI voice assistants to be successful in healthcare, they have to deliver user experiences that are conversational, innate, impulsive, and with a potent element of empathy.
The use cases for AI voice assistants in healthcare are diverse and cater to a broad spectrum of needs. AI in healthcare concentrates on enhancing patient care, consultation and access to the system, and improving workflows to bring down burden of care and fostering finer health outcomes.
Automation Of Non-Clinical Tasks
Leaders in healthcare are cognizant of the acute staff scarcity that they are dealing with. It is a struggle they have wrestled with for too long and it has turned into a serious concern in the midst of surging burnout and fatigue. To make matters further worse, healthcare professionals devote a substantial amount of time on administrative work, concerned with documentation tasks and collecting patient data using the Electronic Health Record (HER) system.
In order to compact this situation, enterprising leaders are on the lookout for the latest kind of digitisation to transfer non-clinical tasks to the appropriate resources. AI voice assistants are capable of recognizing speech and turn it into text. This enables them to capture interactions between doctors and patients and record them in EHRs. This makes it relatively easy for healthcare professionals to transcribe their notes in real time with optimum accuracy. This process can be further followed in prescription management and regular transactions like updating patient records and generating customized reports.
AI voice assistants are also being used extensively during hospital stays. Patients are able to log a broad range of queries such as intensifying pain or request for their food tray to be taken away by using their bedside digital assistant. AI in healthcare routes these requests to the finest resources, directing non-clinical to the best suited department. Prioritisation of clinical needs is achieved in this manner.
AI voice assistants take administrative burden off the shoulders of healthcare professionals and enable them to deliver superior clinical care, devote time to their patients and families, and create a personal impact on wellbeing and health outcomes. They also get to attend to more patients every day as a result. AI in healthcare leads to expanded care and improved access to the system for the benefit of the general population.
Setting Up Appointments and Reminders
The volume of calls that staff have to attend for making appointments is relatively high and patients are unable to come in person to set up appointments most of the time. As a result, the procedure becomes dragged-out and monotonous and at times some patients tend to drop out. With the use of AI voice assistants, patients are provided with the alternative to schedule appointments through them.
AI voice assistants retrieve data regarding the availability of professionals, working days and time slots and assist patients to set up their appointments. Furthermore, they can even help them reschedule or cancel appointments. Patient requests are thus conveniently dealt with and time is saved in appointment reservation for the doctor as well as the patient. AI voice assistants can also be used to furnish automatic appointment reminders through phone calls to remind patients the date and time of their appointment and to prevent patients from not showing up at the hospital.
AI voice assistants can be deployed in healthcare in diverse ways to cater to a broad spectrum of requirements. AI in healthcare is capable of transforming the relationship between healthcare providers and patients along with the manner in which care is delivered.
